Effective Date: 07/20/2025

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and submit inquiries through our contact forms. This policy applies to all visitors, users, and inquiring customers of our website.

We are committed to protecting your privacy and personal data in compliance with international data protection regulations, including the GDPR and other applicable global privacy standards.

1. Information We Collect

We only collect information you voluntarily submit or automatically collected technical data for website operation:

• Personal Information (Voluntary Submission): Name, company name, email address, phone number, country, and your product inquiry requirements when you fill out our contact or quotation form.
• Automatic Technical Data: IP address, browser type, device information, website access pages, and visiting time for website statistics and security maintenance.

2. How We Use Your Information

All collected data is used strictly for business communication and website improvement purposes only:

• Reply to your product inquiries, quotation requests and technical support questions
• Provide customized product information and service follow-up
• Maintain and optimize website functionality and user experience
• Prevent abnormal access and ensure website security

We will never sell, rent or trade your personal information to third parties for commercial marketing purposes.

3. Information Sharing & Disclosure

We do not share your personal data with any third parties except in the following limited situations:

• Required by local laws, regulations or legal procedures
• Cooperate with trusted service providers (website hosting, analytics tools) who assist our website operation, under strict data confidentiality agreements

4. Data Protection & Security

We adopt standard technical and management measures to protect your personal information from unauthorized access, disclosure, alteration or loss. All inquiry data is stored securely and only accessible by authorized staff for business communication.

5. Cookies Policy

Our website uses cookies to improve browsing experience, analyze website traffic and optimize page display. You may adjust your browser settings to refuse cookies at any time. Disabling cookies will not affect basic website browsing.

6. Data Retention Period

We retain your inquiry information only for the necessary business communication period. When the data is no longer required for service follow-up, we will securely delete or anonymize your personal data.

7. Your Rights

As a user, you have the right to access, correct, and request deletion of your personal data stored on our website. You may contact us anytime for personal data related requests.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy policies or content of external websites. Please review their privacy policies separately when you visit third-party links.

9. Policy Updates

We reserve the right to update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date. Continued website use indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data protection, please contact us via:

Email: info@mervate.com